Refund Policy

1. Introduction

Welcome to Artify Academy (“Website”, “we”, “us”, or “our”).

This Refund Policy sets out when a refund may or may not be available for Credits, Bonus Credits, and E-Learning Materials purchased or accessed through the Website.

Since we provide digital E-Learning Materials and digital Credits, completed transactions are generally not eligible for refunds unless this Policy states otherwise or a refund is required by applicable law.

By purchasing Credits or obtaining E-Learning Materials through the Website, you confirm that you understand and accept this Refund Policy.

2. Purchased Credits

Credits are digital units bought with real money and used to obtain eligible E-Learning Materials through the Website.

Once a Credit purchase has been completed successfully, it is generally non-refundable.

After Credits have been added to your Account, it is your responsibility to make sure that the package you selected meets your needs.

Refunds for unused Purchased Credits will generally not be available for reasons such as:

Changing your mind
Making a purchase by mistake
Not using the Credits
Not using the Credits before their applicable expiry date
Selecting the wrong Credit package
No longer needing the Credits

Exceptions may be considered if applicable law requires them or if our error caused the transaction to be processed incorrectly.

3. Bonus Credits

Bonus Credits may be granted when you purchase eligible Credit packages.

These Bonus Credits are provided without any additional monetary payment.

Bonus Credits cannot be refunded and have no cash value, except where applicable law requires otherwise.

Bonus Credits:

Are not exchangeable for cash
Cannot be moved to another Account
Cannot be sold or assigned to another party
Cannot be withdrawn
Cannot be refunded as a separate item
Cannot be converted into monetary value

If a refund is approved for a Credit purchase that included Bonus Credits, those Bonus Credits will not be included in the amount refunded.

Where appropriate, we may cancel or remove unused Bonus Credits linked to a transaction that has been refunded, reversed, cancelled, or identified as fraudulent.

4. E-Learning Materials

E-Learning Materials are digital products supplied electronically.

After an E-Learning Material has been successfully obtained and made accessible to you, the transaction is generally not refundable, subject to applicable law.

A refund will generally not be available if:

You have accessed the Materials
You have downloaded the Materials, if a download option is provided
The access details have been successfully sent to your email address
You have received an access link or other login/access credentials
You have used some or all of the Materials
You no longer want or need the Materials
You selected the wrong subject or Skill Level
You made the purchase unintentionally
You did not access the Materials during any applicable access period

5. Duplicate or Incorrect Transactions

If you think the same transaction was charged more than once, or that a technical or processing error resulted in an incorrect charge, please get in touch with us as soon as possible.

If we verify that a duplicate or incorrect charge resulted from an error on our side, we may provide a suitable refund or adjustment.

6. Technical Issues

We recognize that technical difficulties can sometimes prevent users from accessing their Materials.

If you encounter a technical problem after obtaining Materials successfully, please contact our support team before asking for a refund.

We may look into the problem and, where reasonably possible, try to resolve it by:

Sending the access details again
Offering another way to access the Materials
Restoring your access
Extending the relevant access period
Providing another suitable technical solution

A technical problem will not automatically qualify you for a refund if the issue can reasonably be addressed by restoring access or making the Materials available to you.

7. Failure to Receive Access Information

If your purchase was completed successfully but you have not received the access details for your E-Learning Materials, please check the following first:

Your spam or junk mail folder
Your promotions folder or other filtered folders
Whether your email storage is full
The email address entered during checkout

E-Learning Materials and relevant access details are usually provided within 24 hours after payment is confirmed successfully. Due to system or processing delays, delivery may sometimes take up to 48 to 72 hours.

If the access details have not arrived within 72 hours, please contact our support team.

If we confirm that delivery failed, we will make reasonable efforts to resend the relevant access details or restore your access in another way.

8. Refund Eligibility

When reviewing a possible refund, we may take into account factors such as:

The date and time the transaction took place
The payment status
Whether any Credits have been used
Whether Bonus Credits were granted
Whether any Bonus Credits have been used
Whether the E-Learning Materials have been accessed
Whether the Materials have been downloaded
Whether a technical problem occurred
Whether the transaction was duplicated or processed incorrectly
Any requirements under applicable law

Granting a refund in one case does not mean that we must approve any later refund request, whether the circumstances are similar or different.

9. Refund Requests

If you believe your purchase may qualify for a refund, please contact us using the contact details listed on the Website.

Please include enough information for us to identify and verify the transaction, such as:

The email address associated with your Account
The transaction or order reference
The purchase date
The amount paid
The currency used for payment
The reason you are requesting a refund

We may ask you to provide further information if it is reasonably needed to assess your request.

10. Refund Processing

Approved refunds will generally be returned through the original payment method.

The time it takes for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

We are not responsible for processing delays caused by third-party payment providers or financial institutions after we have issued the refund.

Where applicable, a refunded transaction may also lead to the cancellation or removal of related Bonus Credits and/or the reversal of Materials obtained using the refunded Credits.

11. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute with your bank or payment provider, we recommend contacting us first so we have an opportunity to help resolve the matter.

If you initiate a chargeback or payment dispute, we may share relevant transaction and Account details with the applicable payment provider, financial institution, or card network to the extent reasonably necessary to respond.

We may suspend or restrict an Account if we reasonably believe that a chargeback has been made fraudulently or without authorization.

12. Fraudulent or Unauthorized Transactions

If we reasonably suspect that a transaction is fraudulent, unauthorized, or involves misuse of the Website, we may:

Suspend or close the relevant Account
Cancel or remove Credits
Cancel or remove Bonus Credits
Withdraw access to Materials obtained through that transaction
Decline or reverse a refund
Take other reasonable measures needed to protect the Website and its users

This section does not limit any rights or responsibilities that apply to us under applicable law.

13. Exceptions Required by Law

Nothing in this Refund Policy is intended to exclude, restrict, or reduce any refund, cancellation, withdrawal, consumer, or other statutory right that cannot legally be excluded or limited under applicable law.

If applicable law gives you a mandatory right to a refund or cancellation, that right remains in force regardless of anything stated in this Refund Policy.

14. Changes to This Refund Policy

We may revise or update this Refund Policy from time to time.

Unless applicable law requires otherwise, any revision will take effect when the updated Policy is published on the Website.

We recommend reviewing this Refund Policy before placing an order or making a purchase through the Website.

15. Contact Us

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