Refund Policy

Thank you for choosing Artify Academy. We strive to deliver high-quality art education, creative learning programs, and digital educational resources. This Refund Policy outlines how refunds, Credit purchases, course enrollments, and account-related transactions are managed on our platform.

By purchasing Credits, enrolling in courses, or accessing our services, you acknowledge and agree to the terms set out in this policy.

1. Digital Products and Course Access

Artify Academy offers digital educational products and services, including:

Virtual Credits and promotional Bonus Credits
Online art courses and creative training programs
Video lessons, tutorials, and instructional demonstrations
Downloadable templates, worksheets, reference materials, and educational resources
Student dashboard access and course-related materials

Since these digital products are delivered electronically and become accessible immediately after purchase or enrollment, refund eligibility may be limited once access has been provided.

2. Credit Purchases

Credits are credited to your account after payment has been successfully processed
All Credit purchases are final and cannot be redeemed for cash
Credits cannot be sold, transferred, or shared with other accounts
Unused Credits remain available subject to the platform's policies

Billing Errors

If you believe a payment was duplicated or processed incorrectly, please contact us within 7 days of the transaction date
Confirmed billing errors may be eligible for correction, adjustment, or refund consideration

Bonus Credits

Bonus Credits awarded through promotional offers have no monetary value
Bonus Credits are non-refundable and cannot be exchanged for cash

3. Course Enrollment and Credit Redemption

Courses on Artify Academy are accessed by redeeming Credits.

After Credits have been redeemed for a course, the transaction is generally treated as final
Enrollment grants immediate access to digital educational materials
Once course access has been activated, redeemed Credits are generally not refundable

4. Refund Review Requests

Refund requests may be considered in exceptional situations, including:

The course significantly differs from its published description
A technical problem prevented course access and could not be resolved by our support team
A duplicate enrollment or payment resulted from a system error

To qualify for review:

Your request must be submitted within 7 days of enrollment
No more than 10% of the course content should have been viewed or completed
Downloaded resources, reference files, templates, or bonus materials must not have been extensively used or distributed
You must provide a clear explanation of the issue

Approval of refund requests remains solely at the discretion of [Company Name].

5. Technical Issues

If you encounter problems accessing your courses, our support team will first make reasonable efforts to resolve the issue before a refund request is evaluated.

Account access issues
Course loading problems
Video playback issues
Access problems with downloadable resources
Platform-related technical issues

For assistance, please contact us at [Company Email].

6. Non-Refundable Situations

Changing your mind after completing a purchase
Insufficient time to complete a course
Personal preferences or learning expectations
Not reviewing course information before enrollment
Internet connection or device issues beyond our control
Requests submitted after the review period has ended

7. Account Suspension and Policy Violations

Refunds will not be issued if an account has been restricted, suspended, or terminated due to violations of our Terms & Conditions.

Sharing account login credentials
Unauthorized sharing of course materials
Copying or reproducing educational content without authorization
Fraudulent payment activities
Misuse of the Credits system or promotional offers

8. Refund Processing

Approved refunds may be provided as Credits, account adjustments, or payment reversals where applicable
Processing times may differ depending on payment providers and financial institutions
[Company Name] is not responsible for exchange rate changes, banking fees, or charges imposed by third parties

9. How to Request a Refund Review

To request a refund review, please contact [Company Email] and include:

Your account email address
Your transaction or payment reference number
The course name or Credit package you purchased
A detailed description of the issue

Most refund review requests are processed within 3 to 5 business days.

10. Policy Updates

[Company Name] reserves the right to revise this Refund Policy from time to time. Any updated version will become effective once it has been published on the website.

11. Contact Information

[Company Name]
[Company Address]
[Company Email]