Refund Policy

Thank you for choosing Artify Academy. We are committed to providing high-quality art education, creative training programs, and digital learning resources. This Refund Policy explains how refunds, Credit purchases, course enrollments, and account transactions are handled on our platform.

By purchasing Credits, enrolling in courses, or using our services, you agree to the terms outlined below.

1. Digital Products and Course Access

Artify Academy provides digital educational products and services, including:

Virtual Credits and promotional Bonus Credits
Online art courses and creative training programs
Video lessons, tutorials, and guided demonstrations
Downloadable templates, worksheets, reference materials, and learning resources
Student dashboard access and course-related content

As digital products are delivered electronically and become available immediately after purchase or enrollment, refunds may be limited once access has been granted.

2. Credit Purchases

Credits are added to your account after successful payment processing
Credit purchases are final and cannot be exchanged for cash
Credits cannot be transferred, sold, or shared between accounts
Unused Credits remain available in accordance with platform policies

Billing Errors

If you believe a payment was processed incorrectly or duplicated, please contact us within 7 days of the transaction
Verified billing errors may qualify for correction, adjustment, or refund review

Bonus Credits

Bonus Credits provided through promotions have no cash value
Bonus Credits are non-refundable and cannot be converted into monetary refunds

3. Course Enrollment and Credit Redemption

Courses on Artify Academy are accessed by redeeming Credits.

Once Credits are redeemed for a course, the transaction is generally considered final
Enrollment provides immediate access to digital educational content
Redeemed Credits are typically non-refundable once course access has been activated

4. Refund Review Requests

Refund requests may be reviewed under exceptional circumstances, including:

The course substantially differs from its published description
A technical issue prevented access and could not be resolved by our support team
A duplicate enrollment or payment occurred due to a system error

To be considered for review:

The request must be submitted within 7 days of enrollment
No more than 10% of the course content should have been completed or viewed
Downloaded resources, reference files, templates, or bonus materials should not have been extensively used or distributed
A clear explanation of the issue must be provided

Refund approvals remain at the sole discretion of [Company Name].

5. Technical Issues

If you experience difficulties accessing your courses, our support team will work with you to resolve the issue before any refund request is considered.

Account access problems
Course loading issues
Video playback concerns
Downloadable resource access issues
Platform-related technical errors

Please contact us at [Company Email] for assistance.

6. Non-Refundable Situations

Change of mind after purchase
Lack of time to complete a course
Personal learning preferences or expectations
Failure to review course information before enrollment
Internet connectivity or device-related issues outside our control
Requests submitted after the review period has expired

7. Account Suspension and Policy Violations

No refunds will be provided if an account is restricted, suspended, or terminated due to violations of our Terms & Conditions.

Sharing account credentials
Unauthorized distribution of course materials
Copying or reproducing educational content without permission
Fraudulent payment activity
Abuse of the Credits system or promotional offers

8. Refund Processing

Approved refunds may be issued as Credits, account adjustments, or payment reversals where applicable
Processing times may vary depending on payment providers and financial institutions
[Company Name] is not responsible for exchange rate fluctuations, banking fees, or third-party transaction charges

9. How to Request a Refund Review

Please contact [Company Email] and provide:

Your account email address
Transaction or payment reference number
Course name or Credit package purchased
A detailed explanation of the issue

Most requests are reviewed within 3 to 5 business days.

10. Policy Updates

[Company Name] may update this Refund Policy from time to time. Updated versions become effective once published on the website.

11. Contact Information

[Company Name]
[Company Address]
[Company Email]