Privacy Policy

Welcome to Artify Academy (“Website”, “we”, “us”, or “our”).

Your privacy matters to us, and we take steps to safeguard the personal information you share when visiting the Website, registering an Account, buying Credits, accessing E-Learning Materials, or otherwise using our services.

This Privacy Policy describes how we collect, use, share, retain, and protect information about you.

By visiting or using the Website, you confirm that you have read and understood this Privacy Policy.

1. Introduction

Thank you for visiting Artify Academy (“Website”, “we”, “us”, or “our”).

We are committed to respecting your privacy and protecting personal information you provide while using the Website, opening an Account, purchasing Credits, obtaining E-Learning Materials, or engaging with our services in other ways.

This Policy explains our practices for collecting, using, disclosing, storing, and protecting your personal information.

Your access to or use of the Website indicates that you have read and understood this Privacy Policy.

2. Information We Collect

The types of information we collect may depend on the way you interact with the Website and may include the categories described below.

2.1 Account Information

If you register an Account, we may collect details such as:

Your full name
Your email address
Your username
Your password or authentication details
Your country or region
Your contact details
Any other information you choose to submit

2.2 Transaction and Purchase Information

When you buy Credits or obtain E-Learning Materials, we may record transaction details, including:

The Credit package you purchased
The amount you paid
The currency used for the transaction
The transaction date and time
The transaction or order reference number
The Credits purchased
Any Bonus Credits awarded
Credits used or deducted
The E-Learning Materials obtained
The relevant Skill Level
Details of refunds or cancellations
The status of the transaction

2.3 Payment Information

We may rely on external payment processors or payment service providers to handle payments.

Depending on the payment option you choose, the relevant provider may collect payment details, such as card information, billing details, and other data needed to complete the payment.

We may receive payment-related details from these providers, including payment confirmation, transaction status, payment method, currency, and transaction reference.

Unless we state otherwise, when a third-party provider handles payment processing, we do not intend to keep full payment card details on our own systems.

When using a third-party payment service, you may also be subject to that provider’s privacy policy and terms.

2.4 Website Usage Information

When you visit or interact with the Website, certain technical and usage details may be collected automatically, including:

Your IP address
Your browser type and version
Your device type
Your operating system
Your screen resolution
Your language settings
The referring website or URL
The pages you view
The dates and times of your visits
The time spent on individual pages
Your interactions with the Website
General location information inferred from your IP address
Other technical data needed to operate and protect the Website

2.5 Cookies and Similar Technologies

To run and enhance the Website, we may use cookies, pixels, tags, local storage, and comparable technologies.

These technologies may help us to:

Keep your Account session active
Remember your preferences
Protect the Website
Understand how the Website is used
Improve Website performance
Evaluate the results of marketing activities
Support relevant Website functions

Your browser settings may allow you to manage or disable cookies. Please be aware that turning off some cookies may cause certain Website features to work incorrectly or become unavailable.

3. How We Use Your Information

We may use the personal information we collect for purposes such as those set out below.

3.1 Providing Our Services

Your information may be used to:

Set up and administer your Account
Enable you to use the Website
Handle Credit purchases
Add Credits and Bonus Credits to your Account
Track Credit balances and related transactions
Provide access to E-Learning Materials
Keep records of purchases and transactions
Respond to support requests
Contact you about your Account or transactions

3.2 Payment Processing

Transaction details may be used to:

Complete payment processing
Verify that payments have succeeded
Identify and prevent fraudulent or unauthorized payments
Handle payment-related disputes
Issue refunds where eligible
Keep suitable financial and transaction records

3.3 Website Improvement

We may review information about how people use the Website in order to:

Enhance the Website’s features and operation
Create additional features
Improve how E-Learning Materials are arranged and displayed
Learn about user preferences and usage trends
Identify and troubleshoot technical issues
Improve the user experience overall

3.4 Security and Fraud Prevention

Information may also be processed to:

Identify and prevent fraudulent activity
Detect Account access that is not authorized
Protect our Website and technical systems
Review suspicious transactions
Prevent the improper use of Credits or Bonus Credits
Apply and enforce our Terms & Conditions
Safeguard the rights, property, and security of our users and business

3.5 Communications

We may use your contact details to send you:

Purchase and transaction confirmations
Notifications relating to your Account
Information about Credit purchases
Important announcements about our services
Security alerts
Replies to customer support enquiries
Other messages needed to provide our services

Where applicable law requires it, we will obtain the necessary consent before sending marketing messages.

You can stop receiving promotional messages by using the unsubscribe option in the relevant message or by contacting us.

4. E-Learning Materials and Account Activity

We may keep records of how you use E-Learning Materials, which can include:

Materials obtained using Credits
Skill Levels obtained
Materials you have accessed
Download records, where relevant
The date and time of access
Credits deducted for Materials
Other activity needed to manage and operate your Account

We may use these records to maintain your purchase history, enable access to Materials you previously obtained, assist with support enquiries, prevent unauthorized use, and improve the Website.

5. Credits and Bonus Credits

When you buy Credits, we may keep information about:

The Credit package selected
The amount paid
The payment currency
Purchased Credits added to your Account
Bonus Credits granted
Credits spent on Materials
Your remaining Credit balance
Any expiry, cancellation, or adjustment of Credits, where applicable

For accounting, operational, and refund-related purposes, we may record Bonus Credits separately from Credits you have purchased.

We may use these records to check that promotional Credits are allocated correctly and to help prevent fraud, misuse, or transfers that have not been authorized.

6. Legal Basis for Processing

Where relevant data protection laws apply, we may rely on one or more of the following legal grounds to process your personal information:

Contract performance: To operate the Website, complete transactions, manage your Account, and give you access to Materials
Legitimate interests: To run, protect, maintain, and improve our Website and business
Legal obligations: To meet applicable laws, regulations, court orders, accounting rules, and other legal duties
Consent: Where required or applicable, when you have agreed to a specific processing activity

If we process information based on your consent, you may withdraw that consent where applicable law allows you to do so.

7. Disclosure of Personal Information

We may share personal information with trusted third parties when reasonably needed to operate the Website or deliver our services.

Such recipients may include:

Payment service providers
Technology and hosting companies
Analytics and marketing service providers
Customer support providers
Professional advisers
Legal or regulatory authorities

8. International Data Transfers

Some providers that support our services may operate in countries or jurisdictions other than your own.

Accordingly, your personal information may be sent to, stored in, or handled in another country.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to ensure that suitable protections are in place.

9. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to:

Administer your Account
Maintain access to Materials you have previously obtained
Keep transaction and accounting records
Address and resolve disputes
Prevent fraud and misuse
Enforce our agreements
Meet legal or regulatory requirements

Once the information is no longer reasonably needed, we may delete it, anonymize it, or dispose of it securely, subject to applicable legal and regulatory obligations.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Nevertheless, no method of electronic transmission, data storage, or internet service can be guaranteed to be entirely secure.

You are responsible for keeping your Account credentials confidential. Please notify us promptly if you suspect that someone has accessed your Account without permission.

11. Third-Party Websites and Services

The Website may provide links to external websites, applications, platforms, or services operated by third parties.

We do not control and are not responsible for the content, security, privacy practices, or policies of those third-party websites or services.

We recommend that you read the privacy policies of any third-party services you choose to use.

12. Your Privacy Rights

Depending on where you live and which laws apply, you may have certain rights concerning your personal information, including the right to:

Ask for access to personal information we hold about you
Request that incorrect or incomplete information be corrected
Request the deletion of personal information
Ask us to restrict certain processing
Object to particular types of processing
Withdraw consent when processing is based on consent
Request a copy or transfer of certain personal information
Submit a complaint to the relevant data protection authority

These rights may be subject to limitations and conditions under applicable law.

If you wish to exercise a privacy right, please contact us using the details set out below.

We may need to confirm your identity before acting on certain requests.

13. Account and Marketing Communications

We may send service messages needed to manage your Account or transactions. These can include purchase confirmations, Credit notifications, security alerts, and important updates about our services.

You may opt out of promotional communications that are not essential to our services at any time.

Choosing not to receive marketing messages will not stop us from sending necessary transaction, security, or Account-related communications.

14. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, business operations, technology, or legal requirements. We recommend checking this Policy from time to time for updates.

15. Contact Us

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