Delivery & Access Policy

1. Introduction

Welcome to Artify Academy (“Website”, “we”, “us”, or “our”).

This Delivery & Access Policy describes the way E-Learning Materials purchased through the Website are delivered and made accessible to users.

All products offered are digital E-Learning Materials, so no physical items will be shipped or sent by post.

By purchasing Credits or obtaining E-Learning Materials through the Website, you confirm that you accept the delivery and access conditions set out in this Policy.

2. E-Learning Material Access & Delivery Process

Email Confirmation: After payment has been confirmed, the E-Learning access details and relevant Materials will be sent to the email address you entered at checkout.

Timing: Access to E-Learning Materials and the relevant access information is usually provided within 24 hours of successful payment confirmation. Please allow up to 48 to 72 hours for delivery. If you have not received your Materials or cannot access them within 72 hours, please contact us.

2.1 Email Confirmation

After your payment is confirmed successfully, the E-Learning access details and applicable Materials will be sent to the email address you supplied during checkout or Account registration.

The email may include details such as:

Your transaction confirmation
Information about the E-Learning Materials purchased
The relevant Skill Level
Instructions for accessing the Materials
Access links, if applicable
Any other details needed to access the Materials

You must ensure that the email address you provide is correct and that you can access it.

2.2 Delivery Timing

E-Learning Materials and any related access information are normally made available within 24 hours after payment has been successfully confirmed.

In some cases, delivery may take longer because of system processing, payment checks, technical difficulties, interruptions to email services, or circumstances outside our reasonable control.

Please allow a delivery period of up to 48 to 72 hours.

If you have not received your Materials or cannot access them after 72 hours, please contact us at [Company Email].

3. Email Delivery Issues

If the email containing your E-Learning access details does not arrive, please check the following first:

Your spam or junk folder
Your promotions folder or any other filtered folders
Whether your email inbox has enough storage space
The email address you entered at checkout
Your email filtering and security settings

If you still have not received the email within 72 hours, please contact us.

When reporting a missing access email, our support team may ask for details such as your Account email address, transaction reference, purchase date, or other information reasonably needed to confirm your purchase.

4. Incorrect Email Address

You are responsible for entering a valid and accurate email address when registering an Account or making a purchase.

We are not responsible for delayed or unsuccessful delivery caused by:

An email address entered incorrectly by you
An inactive email account or one you cannot access
A mailbox that has reached its storage limit
Email filtering or blocking
Spam or junk mail settings
Restrictions applied by your email service provider
Other problems relating to your email account

If you entered an incorrect email address, please contact us promptly. At our discretion, and after verifying the transaction, we may help correct the email address and resend the relevant access information.

5. Technical Issues

We take reasonable steps to make E-Learning Materials accessible after purchase, but temporary technical problems may sometimes affect delivery or access.

Examples of such problems include:

Website maintenance
Server or hosting difficulties
Email delivery failures
Delays in payment verification
Interruptions to third-party services
Network disruptions
Security measures
Other technical circumstances outside our reasonable control

If a technical problem stops you from accessing Materials you have successfully obtained, please contact our support team.

Where reasonably possible, we will look into the issue and may offer another way to access the Materials or provide another suitable solution.

6. Failed or Pending Payments

We will not deliver or enable access to E-Learning Materials until the relevant payment has been confirmed successfully.

If a payment remains pending, is declined, reversed, cancelled, or otherwise fails, access to the related Materials may not be provided.

If you believe your payment was completed successfully but you have not received the access details, please contact our support team and provide the relevant transaction information.

7. Delivery of Bonus Credits

If your Credit package qualifies for Bonus Credits, those Bonus Credits will generally be added to your Account once the related purchase has been successfully confirmed.

Bonus Credits are provided at no additional monetary cost and are governed by the applicable Terms & Conditions.

Bonus Credits are digital and do not require separate physical shipment or delivery.

8. No Physical Delivery

All E-Learning Materials offered on the Website are supplied in digital form.

We do not ship or send E-Learning Materials by post unless the relevant product page expressly states otherwise.

As a result, a shipping address is generally not needed to deliver E-Learning Materials.

9. User Responsibility

Users are responsible for:

Providing accurate Account details and email information
Keeping access to the email address linked to their Account
Checking their inbox, including spam and junk folders
Ensuring their device and internet connection can access the Materials
Keeping any information or records they reasonably need for reference during the applicable access period

10. Delivery Disputes

If you believe you have not received access to E-Learning Materials that you successfully obtained, please contact us as soon as reasonably possible.

We may ask you for reasonable information to verify the transaction and look into the matter.

If we confirm that a delivery or access failure was caused by an issue on our side, we may, at our discretion, resend the access information, restore or extend the relevant access period, or offer another suitable resolution.

11. Changes to This Delivery & Access Policy

We may revise or update this Delivery & Access Policy from time to time.

Unless applicable law requires otherwise, any revision will take effect when the updated Policy is published on the Website.

We recommend that users review this Policy periodically.

12. Contact Us

[Company Name]
[Company Address]
[Company Email]
[Company Phone]